At Vital Shields, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return guidelines below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
Items that have been used, damaged, or are not in their original condition are not eligible for return. For hygiene reasons, certain products may not be accepted once opened or used.
Return Process
To initiate a return, please contact us at [email protected] within 7 days of delivery. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to proceed.
Inspection and Approval
After receiving the returned item, we will inspect it within 3–5 business days. If the return is approved, we will proceed with the refund or exchange.
Refund Time Frame
Approved refunds will be processed within 5–7 business days after inspection. Since we offer Cash on Delivery, refunds will be issued through a mutually agreed method.
Exchange Policy
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. The replacement will be processed after verification of the issue.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, reach out to us at [email protected].