At Vital Shields, we are committed to delivering your orders efficiently and securely, no matter where you are in the world.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Order Confirmation
Once your order is placed, you will receive a confirmation via email or phone. Our team may contact you to verify order details before dispatch.
Shipping Charges
Shipping charges, if applicable, will be communicated at the time of order confirmation. Any additional costs will be clearly stated before dispatch.
Cash on Delivery
We offer Cash on Delivery as our payment method. Please ensure availability of the payable amount at the time of delivery to avoid delays or cancellations.
Delivery Process
We work with reliable courier partners to ensure your order reaches you safely. Once dispatched, you may receive updates regarding your shipment status.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect information or unavailability, our courier partner may attempt redelivery. Continued failed attempts may result in order cancellation.
Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us within 48 hours of receiving (or expected delivery) at [email protected]. We will investigate and resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions or concerns, please contact us at [email protected]